FAQ
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards and PayPal in our store.
HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information using the best security solutions available.
Your credit card information and personal details are encrypted during transmission using SSL (Secure Socket Layer) technology, which is widely used on the internet for processing payments securely.
ORDER TRACKING
MY TRACKING NUMBER IS NOT WORKING
95% of our orders have a tracking number available. However, in some cases, your order may not include one.
If you need more information about a shipment without a tracking number, please contact us at support@theperfectpoloshirt.com, and we will do our best to assist you.
You will receive your tracking number via email within a few days after placing your order. You can then track your package on our Track Order page.
📌 Tip: Make sure you enter your tracking number correctly. Copy & paste is the best way to avoid errors.
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
Once your order has been dispatched, we will send you a confirmation email. This notification will be sent to both your registered email address and the phone number provided at checkout.
The tracking number is usually available within a few days after shipment. You can also check the Track Order page for updates.
THE TRACKING SITE SAYS "DELIVERED," BUT I HAVEN'T RECEIVED MY PACKAGE YET
Sometimes, postal tracking services mark an order as "delivered" when it reaches your local post office, even though you have not yet received it.
If this happens, please:
- Wait a few more days – your package may still be in transit.
- Check with your local post office – they may be holding it for you.
- Contact us at support@ theperfectpoloshirt.com if you still need assistance.
SHIPPING & DELIVERY
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide.
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
All orders undergo a handling period before dispatch.
📌 99% of orders ship within 1-3 business days after payment.
You will receive a shipping confirmation email once your order has been shipped.
HOW LONG DOES SHIPPING TAKE?
- Standard International Shipping: 8-20 business days
- Order Processing: 1-3 business days (up to 6 business days during peak times)
MY ORDER DID NOT ARRIVE ON TIME. WHAT SHOULD I DO?
If your order has not arrived within 45 business days from the purchase date, please contact us at support@ theperfectpoloshirt.com for assistance.
HOW WILL MY PACKAGE BE DELIVERED?
Delivery methods depend on your location and the product ordered.
- Your package may be delivered directly to your home, mailbox, porch, or local post office.
- If the mail carrier is unable to deliver your package, they may leave a notice in your mailbox. You can then pick it up from your local post office.
HOW MUCH DOES SHIPPING COST?
🚚 We offer FREE worldwide shipping!
WHERE IS MY PACKAGE SHIPPED FROM?
Our warehouses are located in China and the United States. Most orders are shipped from China.
If you need more information about your package’s origin, please contact us at support@ theperfectpoloshirt.com.
RETURNS & REFUNDS
WHAT IF I RECEIVE A DAMAGED OR FAULTY PRODUCT?
If you receive a damaged or defective product, please send us photo or video proof of the issue.
📌 We will send you a replacement item for free as soon as we verify the issue.
AFTER PURCHASE
I ENTERED THE WRONG SHIPPING ADDRESS OR ORDERED THE WRONG VARIANT. CAN I CHANGE IT?
If this happens, please contact us at support@ theperfectpoloshirt.com as soon as possible.
We will do our best to update your details. However, we cannot guarantee changes because orders are often processed immediately and may ship on the same or next business day.
❗ Please Note:
- If your order has already entered the shipping process, we cannot make changes.
- If the order has shipped to the wrong address due to customer error, we cannot offer a refund.
MY PACKAGE IS STUCK IN CUSTOMS. WHAT CAN I DO?
Customs processes vary by country, and we are not responsible for customs delays.
- Customs duties and taxes are the responsibility of the recipient and are not covered by our store.
- If your order is stuck in customs, we recommend calling your local customs office and asking them to release your package.
CAN I CHANGE MY SHIPPING ADDRESS?
If you need to update your shipping address, contact our Customer Service as soon as possible after placing your order.
Once your order is processed (typically 1-3 business days), changes may no longer be possible.
📌 Important:
- Please double-check your shipping details before placing your order.
- We are not responsible for lost or undelivered parcels due to incorrect addresses.